Ultim Studio partnered with Union Finance to design their governance platform that complements their trust-based lending and borrowing dapp. During this second sprint with the Union team, we focused on creating an intuitive interface for onchain decision-making, building on the success of the initial MVP.
Goal
Union Finance aimed to enhance community involvement by creating a new governance platform. Our mission was to help Union enable their peer-to-peer lending participants to vote on proposals, ensuring transparency and trust within their ecosystem.
Challenge
The main challenge was designing a governance interface that was accessible to all users, despite the complexity of onchain voting. We needed to balance familiarity with traditional voting systems while avoiding the confusion that web3 offered to less experienced users.
Solution
In this second sprint, our team collaborated closely with Union Finance to craft a user-friendly governance platform. Key features include:
Among many things, our team discovered that:
Users didn’t understand concepts like default rate and interest rate
Users were confused on what the Quorum meant
When creating a proposal users didn’t understand the difference between “Onchain” and “Offchain” proposals
We solved these by:
Introducing tooltips next to each concept, making it clear to the user what it meant
Explaining that through an informative visual concept
Creating a clear distinction between the two options and clearly stating the benefits of choosing either option
After working together, Union Finance managed to:
Offered the team a better understanding on on how users were reacting to their new governance idea
Offered a clean and powerful design that solved their pain points
Delighted users through a strong UI
Gave the team a sense of ownership in the final outcome as a result of team effort
Earned users' loyalty by listening and implementing direct feedback
Created a base for expanding the product through a solid design system
